Platform as a Service
A fully managed Mitel hosting environment. We handle the infrastructure, OS, middleware, and applications — you focus on delighting your customers.
Everything Managed, Nothing Overlooked
PaaS takes the operational burden off your team so you can focus on what matters most — your customers.
Pre-Configured Mitel Environment
Your Mitel platform arrives ready to go — optimized, tested, and tuned for peak performance out of the box.
Managed Updates & Patches
OS patches, middleware updates, and application maintenance are handled on your schedule — not ours.
High Availability
Built-in HA replication ensures your communications platform stays online even when hardware doesn't.
Automated Backups
Comprehensive backup and recovery systems protect your data. Automated, verified, and ready when you need them.
Performance Monitoring
Proactive application-level monitoring catches issues before they impact call quality or user experience.
Scalable Licensing
Scale users and capacity up or down as your customer base grows. No overprovisioning, no waste.
IaaS vs. PaaS — Choose What Fits
Both options include our complete partner support experience. The difference is how much you want to manage yourself.
| Feature | IaaS | PaaS |
|---|---|---|
| Dedicated virtual servers | ||
| Full root access | ||
| Managed operating system | ||
| Managed middleware & databases | ||
| Application installation & updates | ||
| Automated backups & recovery | ||
| HA replication | ||
| Calling plans included | ||
| Regulatory compliance handling | ||
| e911 services | ||
| Tier 3 support | ||
| Remote programming support |
From Discovery to Deployment
Our onboarding process is designed to get you live quickly and confidently.
Discovery
We map out your customer requirements, user counts, and platform needs to design the optimal PaaS configuration.
Build & Configure
Our team provisions and configures your complete Mitel environment — OS, middleware, applications, and integrations.
Migrate & Validate
We handle the migration from your existing environment, run comprehensive validation testing, and ensure everything works perfectly.
Go Live & Grow
Launch with confidence knowing your dedicated support contact and our Tier 3 engineers have your back around the clock.
Frequently Asked Questions
With IaaS, you get dedicated virtual servers and full root access — you manage the OS and applications. With PaaS, we manage everything: the infrastructure, operating system, middleware, and Mitel applications. PaaS is ideal if you want a turnkey solution; IaaS is ideal if you want granular control.
We do. All OS patches, middleware updates, and application maintenance are handled by our team. Updates are scheduled at your convenience — not pushed on our timeline.
Absolutely. While we manage the underlying infrastructure and platform, you retain full control over Mitel configuration, user management, call routing, and all business-level settings.
Our proactive monitoring catches most issues before they impact service. When something does come up, your dedicated support contact and our Tier 3 Mitel-specialized engineers handle it — no escalation queues, no reading from scripts.
Yes. If your needs change, we can migrate you between service tiers with minimal disruption. Our team handles the transition so you can focus on your business.
Deploy Your Managed Mitel Platform
Let us handle the complexity so you can scale your business.
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